Frequently Asked Questions

What does MummaV sell?

MummaV is a pet-focused store offering products for cats and dogs, including toys, grooming and care items, walking accessories, feeding products and beds.

How do I choose the right size or option?

Check the measurements and option details on the product page before ordering. For beds and wearable or walking products, measure your pet where relevant and compare those measurements with the available options.

When will my order arrive?

Delivery timing depends on the product, destination and carrier. Please refer to any estimate shown on the product page or during checkout and read our Shipping & Delivery page for more information.

Will I receive tracking?

Shipping or tracking information will be sent when it becomes available. Some multi-item orders may arrive in separate parcels.

Can I return an item?

Please read our Refund Policy for eligibility, timeframes and instructions before returning an item.

How do I contact MummaV?

Use our Contact page and include your order number if your question relates to an existing order.